PRIVACY POLICY

1. About the Website

   
   a) Welcome to https://www.staraniseorganic.com (the 'Website'). The Website provides you with an opportunity to browse and purchase various products that have been listed for sale through the Website (the 'Products '). The Website provides this service by way of granting you access to the content on the Website (the 'Purchase Services').
   b) The Website is operated by Star Anise Organic Wholefoods (Aust) Pty Ltd (ABN 20 165 463 810). Access to and use of the Website, or any of its associated Products or Services, is provided by Star Anise Organic Wholefoods (Aust) Pty Ltd. Please read these terms and conditions (the 'Terms ') carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.
   c) Star Anise Organic Wholefoods (Aust) Pty Ltd reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Star Anise Organic Wholefoods (Aust) Pty Ltd updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.
   
   

2. Acceptance of the Terms

   
   a) You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by Star Anise Organic Wholefoods (Aust) Pty Ltd in the user interface.

3. Purchase of Products and Returns Policy

   a) In using the Purchase Services to purchase the Product through the Website, you will agree to the payment of the purchase price listed on the Website for the Product (the 'Purchase Price').
   b) Payment of the Purchase Price may be made through Stripe (the 'Payment Gateway Provider'). In using the Purchase Services, you warrant that you have familiarised yourself with, and agree to be bound by, the applicable Terms and Conditions of Use, Privacy Policy and other relevant legal documentation provided by the Payment Gateway Providers.
   c) Following payment of the Purchase Price being confirmed by Star Anise Organic Wholefoods (Aust) Pty Ltd, you will be issued with a receipt to confirm that the payment has been received and Star Anise Organic Wholefoods (Aust) Pty Ltd may record your purchase details for future use.
   d) Star Anise Organic Wholefoods (Aust) Pty Ltd may, at their sole discretion, provide a refund on the return of the Products within 7 days where the Product packaging is unopened and remains in a saleable condition. You acknowledge and agree that you are liable for any postage and shipping costs associated with any refund pursuant to this clause.
   
   

4. Warranty

   
   a) Star Anise Organic Wholefoods (Aust) Pty Ltd's Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the Product and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure (the 'Warranty ').
   b) You may make a claim under this clause (the 'Warranty Claim') for material defects and workmanship in the Products within 3 months from the date of purchase (the 'Warranty Period'), subject to the product being within Best Before Date or Expiry Date as printed on the packaging.
   c) In order to make a Warranty Claim during the Warranty Period, you must provide proof of purchase to Star Anise Organic Wholefoods (Aust) Pty Ltd showing the date of purchase of the Products, provide a description of the Products and the price paid for the Products by sending written notice to Star Anise Organic Wholefoods (Aust) Pty Ltd at 49 Belgrave Street, Bronte, New South Wales, 2024 or by email at info@staraniseorganic.com.
   d) Where the Warranty Claim is accepted then Star Anise Organic Wholefoods (Aust) Pty Ltd will, at its sole discretion, either repair or replace any defective Products or part thereof with a new or remanufactured equivalent during the Warranty Period at no charge to you for parts or labour. You acknowledge and agree that you will be solely liable for any postage or shipping costs incurred in facilitating the Warranty Claim
   e) The Warranty shall be the sole and exclusive warranty granted by Star Anise Organic Wholefoods (Aust) Pty Ltd and shall be the sole and exclusive remedy available to you in addition to other rights and under a law in relation to the Products to which this warranty relates.
   f) All implied warranties including the warranties of merchantability and fitness for use are limited to the Warranty Period.
   g) The Warranty does not apply to any appearance of the supplied Products nor to the additional excluded items set forth below nor to any supplied Products where the exterior of which has been damaged or defaced, which has been subjected to misuse, abnormal service or handling, or which has been altered or modified in design or construction.

5. Disclosure of your personal information

   a) We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
   b) We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
   c) We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Star Anise Organic Wholefoods (Aust) Pty Ltd, https://www.staraniseorganic.com, its customers or third parties.
   d) Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
   e) If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
   f) By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

6. Security of your personal information

   a) Star Anise Organic Wholefoods (Aust) Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
   b) The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

7. Access to your personal information

   a) You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at info@staraniseorganic.com.

   b) We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

8. Complaints about privacy

   a) If you have any complaints about our privacy practises, please feel free to send in details of your complaints to 49 Belgrave Street, Bronte, New South Wales, 2024. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Changes to Privacy Policy

   a) Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

10. Website

    a) When you visit our website

    When you come to our website (https://www.staraniseorganic.com) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

    b) Cookies

    We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

    c) Third party sites

    Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Star Anise Organic Wholefoods (Aust) Pty Ltd is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.